Thank you for doing business with us. We want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund or return, and what to expect during the process.

Please read this policy carefully before placing your order.

Eligibility for Refunds

We accept refund or return requests only under the following conditions:

• You received the wrong item
• The item was damaged during delivery
• The item is faulty or not working as described
• The item is eligible under warranty (if applicable)

Refunds are not available for:

• Items damaged due to incorrect installation or misuse
• Items purchased by mistake
• Items that have been used or altered
• Customized or special-order parts

Time Frame for Refund Requests

To be eligible for a refund or return, you must contact us within 7 days of receiving the product. Any requests made after 7 days may not be accepted.

How to Request a Refund or Return

To request a refund, please follow these steps:

1. Contact our support team via email or the contact form on our website.
2. Provide your order number, product name, reason for return, and photos if the item is damaged or incorrect.
3. Wait for approval from our team. We will guide you through the return process.

Please do not return any items without getting our confirmation first.

Return Shipping

• If the return is due to our mistake (wrong item, damaged item), we will cover the return shipping cost.
• If the return is due to a customer error (wrong item ordered), the customer must pay the return shipping cost.

Items must be returned in their original packaging, unused, and in good condition.

Inspection and Refund Processing

Once we receive the returned item, our team will inspect it:

• If the item is approved for refund, we will process the refund within 7–10 business days.
• Refunds will be made using the same payment method used for the purchase.

We will notify you by email once your refund is processed.

Exchange Option

If you prefer, we can offer an exchange instead of a refund for eligible items. You can mention your preference when contacting us.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once shipped, the order must go through the return process.

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team. We’re here to help.

• Email: [Insert email here]
• Phone: [Insert phone number here]
• Contact Form: Available on our website

Your satisfaction is important to us. We aim to handle every refund or return fairly and quickly. Thank you for trusting us with your textile machinery spare parts needs.